Latest Posts
-
Fractional Customer Success Management
Customer Success is a critical function when it comes to scaling your business, but in the early stages,…
-
Is Customer Success a Function of Support or Sales? There is a Third and Better Option
There has been an ongoing debate amongst customer success Professionals since what feels like the first customer success…
-
Demanding and Delivering Better Support
Support? You Are On Your Own. You rarely reach out to support when things are going well. Sometimes…
-
5 Reasons to Consider a Fractional Customer Leader First
Fractional leaders are on the rise. Many organizations are turning to contract or part-time leaders to gain the…
-
My Rules For Dressing Well In The Office
There has been a lot of outspoken disdain for those who dress up for work. There is even…
-
The Single Cause of Enshitification
If you are like me, you remember participating in the economy before 2010. You have had a career…
-
AI is not the Next Industrial Revolution.
One common comparison that is often brought up when discussing the future of AI and the workplace is…
Joshua Phillips
After 15 years in Industries like Transportation, Manufacturing, and Technology, I have seen and done some awesome things and met some awesome people. I aim to help readers communicate better and identify risks related to customers and operations with style and integrity.