Latest Posts
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Demanding and Delivering Better Support
Support? You Are On Your Own. You rarely reach out to support when things are going well. Sometimes…
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5 Reasons to Consider a Fractional Customer Leader First
Fractional leaders are on the rise. Many organizations are turning to contract or part-time leaders to gain the…
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My Rules For Dressing Well In The Office
There has been a lot of outspoken disdain for those who dress up for work. There is even…
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The Single Cause of Enshitification
If you are like me, you remember participating in the economy before 2010. You have had a career…
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AI is not the Next Industrial Revolution.
One common comparison that is often brought up when discussing the future of AI and the workplace is…
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The Most Important Customer Metric No One Seems To Track
Startup culture is crazy. There is a lot of excitement, meaningful work, and creative licensing involved, but it…
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Customer Experience Coaching Services
Connecting with customers is what we do best, and we know many companies struggle with providing world-class support…
Joshua Phillips
After 15 years in Industries like Transportation, Manufacturing, and Technology, I have seen and done some awesome things and met some awesome people. I aim to help readers communicate better and identify risks related to customers and operations with style and integrity.