Latest Posts
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The Most Important Customer Metric No One Seems To Track
Startup culture is crazy. There is a lot of excitement, meaningful work, and creative licensing involved, but it…
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Customer Experience Coaching Services
Connecting with customers is what we do best, and we know many companies struggle with providing world-class support…
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Writing Services
The message is important, but how it is written can often say more. We offer a wide range…
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Transportation Consulting
The Trucking and Transportation industry requires lots of knowledge and experience. With a range of knowledge, we can…
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What A Career In Safety Taught Me About Customer Success
Many people find themselves completely changing careers at least once or twice in their life. Sometimes the skills…
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3 Ws For Managing Inbound Customer Calls
Calls, emails, and tickets flow into your business from customers needing help; it is easy to handle each…
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Customer Facing Teams Are Not Cost Centers
We tend to look at our organization’s departments as either profit centers or cost centers. Profit centers are…
Joshua Phillips
After 15 years in Industries like Transportation, Manufacturing, and Technology, I have seen and done some awesome things and met some awesome people. I aim to help readers communicate better and identify risks related to customers and operations with style and integrity.