Latest Posts
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Writing Services
The message is important, but how it is written can often say more. We offer a wide range…
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Transportation Consulting
The Trucking and Transportation industry requires lots of knowledge and experience. With a range of knowledge, we can…
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What A Career In Safety Taught Me About Customer Success
Many people find themselves completely changing careers at least once or twice in their life. Sometimes the skills…
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3 Ws For Managing Inbound Customer Calls
Calls, emails, and tickets flow into your business from customers needing help; it is easy to handle each…
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Customer Facing Teams Are Not Cost Centers
We tend to look at our organization’s departments as either profit centers or cost centers. Profit centers are…
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It Starts with Getting Dressed
I started my career in an old-fashioned industry, long before the days of work from home. There was…
Joshua Phillips
After 15 years in Industries like Transportation, Manufacturing, and Technology, I have seen and done some awesome things and met some awesome people. I aim to help readers communicate better and identify risks related to customers and operations with style and integrity.