Business
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Demanding and Delivering Better Support
Support? You Are On Your Own. You rarely reach out to support when things are going well. Sometimes…
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5 Reasons to Consider a Fractional Customer Leader First
Fractional leaders are on the rise. Many organizations are turning to contract or part-time leaders to gain the…
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The Single Cause of Enshitification
If you are like me, you remember participating in the economy before 2010. You have had a career…
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AI is not the Next Industrial Revolution.
One common comparison that is often brought up when discussing the future of AI and the workplace is…
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The Most Important Customer Metric No One Seems To Track
Startup culture is crazy. There is a lot of excitement, meaningful work, and creative licensing involved, but it…
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3 Ws For Managing Inbound Customer Calls
Calls, emails, and tickets flow into your business from customers needing help; it is easy to handle each…
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Customer Facing Teams Are Not Cost Centers
We tend to look at our organization’s departments as either profit centers or cost centers. Profit centers are…
Joshua Phillips
Hi, I’m Joshua. After 15 years in Industries like Transportation, Manufacturing, and Technology, I have seen and done some awesome things and met some awesome people. I aim to help readers communicate better and identify risks related to customers and operations with style and integrity.